Kenix

Kenix is an AI-first customer engagement platform built for independent auto repair shops, multi-location service centres and franchise networks. It brings CRM, automated messaging and appointment tools together so you can handle routine customer contact without adding admin staff.

The platform automates tasks across the customer journey: answering and routing calls, booking and confirming appointments, sending maintenance reminders, following up after repairs, requesting online reviews and reactivating dormant customers. Its AI-driven communications aim to keep response times fast while automated workflows keep customers informed about their vehicles.

• Core features include CRM, AI-powered messaging, marketing automation, appointment scheduling, VoIP and reputation management.

Kenix integrates with leading shop management systems to sync customer, vehicle and service data, enabling personalised email and SMS campaigns tied to real repair activity. Owners also get analytics on appointment conversions, engagement, marketing performance and call handling to help make more informed decisions about retention and revenue.