ProviderOps

ProviderOps is NDIS provider software built for independent support workers, sole traders and small Australian teams who want one place for day-to-day operations. It ties scheduling, participant details, worker assignments, service records and invoicing into a single workflow so you don’t have to stitch together spreadsheets and notes.

The roster links participants, usual services and assigned staff, and offers day, week and month views with clear shift and approval statuses. Support workers get a mobile-friendly view of their shifts and can record actual start/finish times, kilometres travelled and structured progress notes directly against a service record.

Completed service records feed into the billing workflow. The system flags missing notes, rates or service items, protects against duplicate invoicing and lets providers approve billable items and produce invoice PDFs that stay connected to the original service data.

Visibility and simple team management are part of the design. You can spot incomplete records, unfinished shifts and billing issues, give roles to coordinators and workers, keep audit trails and export data as needed. The plans scale from a single user up to larger small teams, and all tiers include the roster-to-invoice workflow.

• Pricing and plans: Solo, Small Team and Growing Provider tiers (plan limits on users and participants); seven-day free trial.
• Mobile access: worker-friendly mobile interface for scheduled shifts and service records.
• Billing support: billing checks, invoice PDFs and duplicate protection.

Official site: https://providerops.com.au