Rallied AI

Imagine you’re the owner of a growing managed service provider (MSP). Your team is swamped with Level 1 and Level 2 tickets such as password resets and account unlocks, tasks that are eating into time that could be spent on strategic projects. You’ve tried AI tools in the past, but they were too complex, required extensive training, and mostly suggested actions rather than taking them. You’re in search of an AI solution that can autonomously resolve these repetitive tasks without the need for a dedicated admin.

Rallied AI excels in automating routine IT support tasks for MSPs, particularly in the realm of ticket resolution. One prominent feature is its ability to autonomously resolve L1 and L2 tickets, such as password resets and account unlocks, without human intervention. You simply integrate Rallied with your existing PSA and RMM tools, and it starts executing the necessary steps—resetting passwords, unlocking accounts, notifying users, and even closing tickets. This is based on the tool’s own marketing, which emphasizes its ability to handle tasks that would typically require human technicians, thus freeing up your senior techs for more critical work.

Key Features

• L1 & L2 Ticket Resolution — Automatically resolves tickets such as password resets, freeing up technical staff for more complex tasks.
• Integration with Existing Tools — Quickly connects with PSA, RMM, and M365, allowing seamless automation of support tasks.
• Onboarding & Offboarding — Automates processes for new hires and departing staff, managing accounts and permissions efficiently.
• No Dedicated Admin Required — Easy to implement without needing a full-time AI trainer, reducing overhead costs.
• Flexible Pricing — Charges only 50¢ per ticket with no base fees, making it affordable for MSPs.

Pros & Cons

• ✓ Automates routine MSP tasks, saving significant tech time and costs.
• ✓ Quick setup with integration into existing systems, live within a week.
• ✓ Transparent and flexible pricing with no lock-in or hidden fees.

• ✗ May not fully resolve complex tickets, still counts towards billing.
• ✗ Limited to specific integrations; not suited for custom or niche systems not listed.

Rallied AI might not be the best fit for MSPs dealing with niche or highly customized IT environments, as it relies on predefined integrations. If your MSP uses bespoke tools or systems outside the listed integrations, you may find Rallied unable to handle your specific workflows autonomously. In such scenarios, you might need to maintain manual processes or explore other solutions that offer broader integration capabilities.

Compared to tools like Pia or Rewst, which require extensive setup and ongoing management, Rallied offers a more straightforward, hands-off approach to ticket resolution. If you’re an MSP looking for a quick-to-implement solution without the need for a dedicated admin, Rallied is likely a more efficient choice. However, for MSPs that require extensive customization and broader integration options, other tools might be more flexible, albeit with a higher maintenance burden.

Best For

Rallied AI is ideal for small to mid-sized MSPs looking to automate routine support tasks without investing in extensive setup or dedicated admin staff. Its pay-per-ticket model at 50¢ per ticket makes it a cost-effective solution for businesses looking to offload repetitive IT work, especially those using common tools like PSA, RMM, and M365.

Rallied AI is a practical choice for MSPs needing to automate routine IT tasks without the hassle of complex setup or management. It’s most beneficial for those who use standard systems compatible with Rallied’s integrations. For MSPs wanting a straightforward, cost-effective way to free up tech time, Rallied is a worthwhile investment.